Audit

KPIs & SLAs

Define per-user targets and workspace incident SLAs. These feed the Performance tab on each user's audit page.

Incident SLAs

Target hours to resolve per severity + optional daily-close target. Applied when computing SLA compliance on the Performance tab.

User KPIs

One target per (user × kind × channel × period). Enforced on Performance tab; overshoots cap at 200%.